AMC Theatres Customer Service Contacts

AMC Theatres is an American movie theater chain founded in 1920. It is owned and operated by Dalian Wanda Group and includes luxury theaters, Hometown theaters and movies with a menu.

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What you need to know about AMC Theatres

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with AMC Theatres

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

AMC Theatres’s mailing address

AMC Theatres’s social media channels

Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at AMC Theatres.

AMC Theatres’s executive customer service contacts

Primary Contact
Alice Rogers
Vice President, Operations Excellence
11500 Ash Street
Leawood, KS 66211
arogers@amctheatres.com

Secondary Contact
John D. Mcdonald
Executive Vice President US Operations
11500 Ash Street
Leawood, KS 66211
jmcdonald@amctheatres.com

Chief Executive
Adam M. Aron
CEO​ ​u0026 President
11500 Ash Street
Leawood, KS 66211
aaron@amctheatres.com

How can I contact AMC Theatres customer service?

You can contact AMC Theatres customer service at (877) 262-4450.

What are AMC Theatres customer service operating hours?

AMC Theatres customer support is available from 8 a.m. until midnight CST, 7 days a week.

How can I get a refund from AMC Theatres customer service?

You can get a refund from AMC Theatres through the following methods:

Online purchases: If you bought tickets or food and beverage items on its website or mobile app, you can request a refund before the printed showtime. Do this online through your AMC Stubs account.

In-theatre purchases: If you purchased tickets or items at a theatre, you must visit the location before the printed showtime for a refund.

Keep in mind that convenience fees cannot be refunded.

Can I cancel my AMC Theatres tickets?

If you need to cancel your AMC Theatres tickets, here’s how:

Online refund (Website or mobile app): For tickets purchased on the AMC website or app, you can get a refund before the showtime. To request a refund online:

1. Log in to your AMC Stubs account.
2. Go to the tickets section.
3. Find the booking you want to cancel.
4. Start the refund process. Note: Convenience fees cannot be refunded in this case.

In-person refund (at the theatre): If you bought tickets at an AMC theatre, visit the location before the showtime. Speak to the staff, explain your situation, and they’ll help you cancel.

Fandango purchases: Tickets bought through Fandango.com can still be used at AMC theatres. You can waive service fees on Fandango with your AMC Stubs membership. For issues or refunds with Fandango purchases, call (866) 857-5191. Fandango.com is available from 6 a.m. to 10 p.m. PST, seven days a week.

How to get professional help with your AMC Theatres problem

If you need help with AMC Theatres, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

This contact was published on December 10, 2017 and updated on March 27, 2024.

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